If the company's subscription plan is the basic package and a widget from the advanced package features has been added, this may lead to insufficient permissions for the added widget. As a result, the main dashboard and profile could become unresponsive.

The "Transaction Failed" message indicates a loss resulting from unfavorable exchange rates or fees. If you wish to avoid displaying this message, you can disable the notification for "Transaction Failed." Additionally, if you want to prevent the recording of losing transactions due to exchange rates or fees, you can disable the option for recording such transactions entirely.

Discrepancies may arise from the existence of a custom pricing bulletin. It is advisable to verify whether a custom price list is applied to the user group within the company's settings under the price bulletins section.

To determine the number of currency transactions, navigate to the "Sales-Purchase Invoice" window. After that, specify the desired start and end dates, and the total number of records will be displayed at the top of the page.

Method 1: Access the "Analytical Reports" section and select the "Currency Transfer Report." Utilize the sidebar filter to refine the data by accounting type, ensuring you select only "Sales-Purchase Invoice."Method 2: To view the final profit balance along with currency balances, navigate to the "Currency Calendar."

Access the general ledger and request a statement of earned and paid commissions. Then, specify the desired date range by selecting "From" and "To," and deselect the option to show the previous balance. This will enable you to view the balances of all currencies evaluated in the currency of assessmen

The problem may be due to insufficient decimal places for the exchange rate. To resolve this, you need to increase the number of decimal places for the exchange rate in the user settings.

This issue may arise from empty fields in the input areas. Please ensure that no spaces are present in the entered text, as any existing spaces will hinder the saving process.

In our user management system, users are not permitted to modify their own data for security and compliance reasons. This restriction helps ensure that sensitive information is protected and that all changes are properly audited. If you need to update your information, please contact an administrator or authorized user who can assist you with the necessary modifications.

Please check if the user has manually activated the verification option, which can be disabled. Alternatively, the administration may have enforced this feature. Also, ensure that WhatsApp is active on the beneficiary's phone.

This message appears because the default account for platform transactions has not been configured.

The reason for this is the lack of permissions for the user on allowed tags and tag management. It is important to ensure that the necessary permissions are granted to ensure the required movements appear.

This issue may be related to the browser's cache. In some cases, cached data can cause outdated information to appear or prevent new data from loading properly. It is recommended to try logging in from a different browser, using incognito mode, or clearing the cache of the current browser to resolve the issue.

This can be done through Company Settings > Price Bulletin > Mid-Price Retrieval Settings, selecting the calculation method based on stored prices and the buy/sell rates in the bulletin.

This can be done through User Settings > Adjust Decimal Places, where you can increase the number of decimal places to add separators or set it to zero to remove them.

This issue occurs due to the large number of records, which may cause difficulties in generating a PDF file. It is recommended to export the data to Excel instead for better performance and easier data processing.

If the user is an Admin User or Agent, any user with User Management permissions can reset the password.If the user is the Admin (Super Admin), they must contact technical support and complete a Password Reset Request Form.

This can be done by navigating to Company Settings → User Management → Permission Groups, then revoking the permission to override journal entry dates and restricting date modification within a defined time frame for the specific user.